Legal

1. General provisions

These Terms of Use (the “Terms”) govern the relationship between the CrocoPay service (“CrocoPay”, “we”) and the user when using the website https://crocopay.tech and the payment acceptance and payout services. By registering and/or using the service you confirm that you have read, understood and agree to comply with these Terms and applicable law. If you do not agree, do not use the service.

2. Description of the service

CrocoPay is a P2P payment service for accepting payments in fiat currencies and withdrawing funds, including in cryptocurrency. The service is aimed at high-risk projects. CrocoPay is not a bank and provides its services to the extent permitted by applicable law.

3. Registration and account

The user undertakes to provide accurate and up-to-date information and is responsible for keeping account access and login credentials secure. All actions performed from the account are deemed to be performed by the user. Any unauthorised access must be reported to support immediately.

4. Verification (KYC/AML)

CrocoPay may at any time request documents and information to identify the user, confirm the source of funds and the legitimacy of transactions, and carry out anti-fraud and anti-money-laundering checks. Until the check is completed, transactions and withdrawals may be restricted. Refusal or the provision of false information is grounds for refusal of service.

5. Fees and settlements

Fees are set individually based on the niche, turnover and transaction volume and may be revised. Current terms are fixed when the shop is connected. Merchants are settled in the manner and currency agreed at onboarding. The conversion rate may change and is not guaranteed.

6. Prohibited activities

When using the service, the following is prohibited:

• fraud, scams, deceiving payers and any unlawful schemes;
• money laundering and financing of activities prohibited by law;
• use of stolen cards or other people’s payment details, carding;
• transactions involving sanctioned persons and countries;
• providing financial services without the required licence;
• infringement of intellectual property rights;
• distribution of materials containing hate, violence or pornography;
• providing CrocoPay with false information about the nature of the business.

7. Account blocking, freezing and withholding of funds

To protect payers and comply with the law, CrocoPay may take the following measures:

• suspend transactions, restrict access to the account and/or temporarily block (freeze) funds where there is reasonable suspicion of fraud, scams, money laundering, or a breach of these Terms or the law, as well as upon third-party complaints or requests from competent authorities;
• the freeze period for a review is up to 30 (thirty) calendar days; where additional review or interaction with banks, payment partners or competent authorities is needed, the period is extended for the duration of that review;
• request documents and explanations during the review; failure to provide them within the set time is grounds for extending the freeze and/or block;
• no interest accrues on frozen funds;
• if no violation is confirmed, access and funds are restored;
• if fraud or a scam is confirmed, block the account without prior notice, withhold the disputed funds and dispose of them lawfully at CrocoPay’s discretion: return them to the sender or the injured party, hand them over at the request of competent authorities, or apply them to cover refunds (chargebacks), payment system fines and losses incurred;
• disclose information about transactions and the user to banks, payment partners and competent authorities to prevent fraud and comply with the law.

8. Refunds and chargebacks

The user is responsible for refunds, disputes and chargebacks on their transactions. CrocoPay may withhold the amounts needed to cover such refunds, related fees and payment system fines, including from subsequent payouts.

9. Limitation of liability

The service is provided “as is”. CrocoPay does not guarantee uninterrupted availability and is not liable for lost profits, data loss or damages arising from the user’s breach of these Terms, actions of third parties or circumstances beyond CrocoPay’s reasonable control.

10. Intellectual property

All rights to the website and its materials belong to CrocoPay and are protected by law. Commercial use, copying, modification of the materials or removal of authorship notices without written permission is prohibited.

11. Changes to the Terms

CrocoPay may amend these Terms. A new version takes effect upon publication on the website. Continued use of the service means acceptance of the current version.

12. Governing law and disputes

These Terms are governed by applicable law. The parties will seek to settle disputes through negotiation; if no agreement is reached, the dispute is referred to a competent court in accordance with applicable law.

13. Contacts

For questions about these Terms: e-mail CrocoPay@proton.me, Telegram @crocopay.

14. Miscellaneous

If any provision is held invalid, the remaining provisions remain in force. CrocoPay may assign its rights and obligations to third parties; the user may not assign their rights without CrocoPay’s consent. By using the service you also agree to the Privacy Policy.

1. General provisions

This Privacy Policy describes what data CrocoPay collects and how it uses, discloses and protects it when you use the website and services. By using the service you agree to this Policy.

2. What data we collect

We may collect:

• contact details: name, e-mail, phone, Telegram;
• payment data and details required to process transactions;
• KYC/AML data: identity documents, information on the source of funds;
• transaction data: amount, recipient, date, status;
• technical data: IP address, device and browser type, logs, cookies;
• support request history.

3. How we use data

Data is used to:

• provide services and process payments;
• identify users and meet KYC/AML requirements;
• monitor for and prevent fraud;
• support users and send notifications;
• improve the service and comply with the law.

4. Legal basis

Processing is based on your consent, the need to perform the service agreement and the requirements of applicable law (including anti-money-laundering law).

5. Disclosure to third parties

Data may be disclosed to:

• banks and payment partners — to the extent needed to carry out transactions;
• anti-fraud and infrastructure service providers;
• competent authorities — upon a lawful request or to prevent fraud;
• a successor — in the event of a reorganisation or transfer of the business.

6. Data retention

We keep data for as long as needed for the purposes of processing and to meet legal requirements. KYC/AML data and transaction records are kept for the period set by applicable law (usually at least 5 years after the relationship ends).

7. Cookies

The website uses cookies and similar technologies to run the service, for analytics and for convenience. You can restrict cookies in your browser settings; some features may then not work correctly.

8. Data security

We apply organisational and technical measures to protect data from unauthorised access, alteration and disclosure. However, no method of transmission or storage can be guaranteed 100% secure.

9. User rights

You may request access to, correction or deletion of your data by contacting support. Some data we are required by law to keep (including for AML purposes) and cannot delete on request before the set period expires.

10. Changes to this Policy

We may update this Policy. Changes take effect upon publication on the website. We recommend reviewing the current version periodically.

11. Contacts

For questions about personal data processing: e-mail CrocoPay@proton.me, Telegram @crocopay.